FAQ

LLD provides books and audio visual materials in any language, including:

Is there any other language or cultural group for which you need materials?  Please click here to ask!

Transliteration slips provide you with publication information about LOTE titles in English. A visual example is provided below.

LOTE Libraries Direct supplies libraries and other institutions with languages other than English (LOTE) books and audiovisual materials from a wide range of languages, across all genres and age groups. We do not currently supply to individual purchasers.

REGION 1 – USA and Canada

REGION 2 – Europe, South Africa, Japan, Middle East and Greenland

REGION 3 – Taiwan, South Korea, Hong Kong and parts of South East Asia

REGION 4 – New Zealand, Australia and Latin America (including Mexico)

REGION 5 – Russia, Eastern Europe, India & Africa

REGION 6 – China

REGION 7 – Reserved for Unspecified Special Use

REGION 8 – Reserved for Airlines, Cruise Ships, etc.

REGION 0 or REGION ALL – Discs are uncoded and can be played Worldwide. PAL discs, however, must be played in a PAL-compatible unit, and NTSC discs must be played in an NTSC-compatible unit. You can now watch ANY DVD on a multi region DVD player.

There is no minimum order size. We work with each customer to provide exactly what they need – from any quantity of books or audio visual materials, in any language, genre or age group they need.

Each customer’s order is unique and whatever the order, we can fulfil it. Large or small orders, books and audio visual materials in languages from Arabic to Vietnamese, our commitment to quality customer service is outstanding.

Our Title Consultancy Service makes ordering from LOTE Libraries Direct easy! Simply complete our Selection Profile Form (MS Word, 98kb) outlining the languages, age groups, genres and other requirements, and we will provide a comprehensive selection of high quality, current materials.

For more information about how LLD can assist you, please contact us by telephone on 02 9572 6942.

Customers can return their Selection Profile Form by fax to 02 9572 7942 or email to caroline@lote-librariesdirect.com.au 

There are a number of ways you can pay. We accept:

• EFT
• MasterCard
• Visa
• Cheque
• Purchase orders from recognised institutions after completing our trading account application

Send completed order forms to:

LOTE Libraries Direct
Suite 5, Leichhardt Business Centre
481 Parramatta Road
LEICHHARDT, NSW 2040

Credit card payments and trading account customers can order by fax to 02 9572 7942.

All orders do not require prepayment. If you are ordering from a library or university, prepayment is NOT required, however payment will be due once you have received the items.

If you are not ordering from a library or university pre-payment is required. In case of bookstores, please request a trading account application to open a credit account. Until your credit account is established, any orders must be prepaid.

Orders will be shipped within 4-8 weeks depending upon the language involved and country of origin.

LLD uses courier services. All shipping charges are calculated on the weight of the product you buy so there are no extras or service charges added to the courier fee.

LLD will ship to customers wherever they are located, with customers only incurring the shipping charges as applied by Australia Post or courier service. 

We inspect all of our products before they are sent. All of our products are original, copyrighted and in working condition. All of our books are new and in good condition. If you purchase an audio visual item and it does not work, the customer will be responsible for return shipping charges. Some books may be slightly worn due to shelving, however this is unlikely.

For the rare occasion where customers wish to return an item, please e-mail us first and we will give you return instructions. Please do not return an item without notifying us prior to shipping. Any refund payments will be made by the same method of payment used for the order.